2021 Grand Effie Award Winner
Honored by Cannes Lions, Clios, Communication Arts, One Show, Art Directors Club, AICP Next, AdAge Creativity Awards, Shorty Awards and ADDY Awards
In August 2019, a two-word, unpaid tweet made Popeyes the year’s hottest brand, sold a 10-week supply of chicken sandwiches in eight days and forever changed their business.
When Popeyes launched its new Chicken Sandwich, they were the underdog in a category dominated by Chick-fil-A. Gaining any market share was going to be tough. So, we had to be smart.
The good news: Chick-fil-A was a guilty pleasure for many people who disagreed with their conservative stances. We’d been listening carefully on social, so we knew the right tweet could unleash an army. We just needed the right moment.
Buzz was okay when the sandwich went nationwide on August 12. But a week later, our moment came. Chick-fil-A tweeted: “Bun + Chicken + Pickles = all the [heart emoji] for the original.”
We quickly responded with a perfectly on-brand “...y’all good?”
And America went nuts.
SOME RESULTS:
After the tweet, the sandwich went from getting about 4,000 tweets a day to 140,000 (Crimson Hexagon + Brandwatch).
Popeyes added more Twitter followers the week of “...y’all good?” than it did in the first half of 2019 plus all of 2018 and 2017 combined (Forbes).
Popeyes had its best quarter in two decades (CNBC) and saw the largest QSR market share increase ever tracked by analytics firm Sense360.
Store traffic initially shot up 256%, stayed high at 300% for the relaunch and eventually stabilized in December at 40% higher than before this tweet (Sense360).
Overall, this real-time campaign earned over 20 billion impressions worth $220 million dollars in earned media (Cision).